Australia has a vast growing economy that many businesses want to be a part off and the best way to gain benefits is by getting a local Toll Free Number and capturing a global presence in the Australian market. QKonnect provides Toll Free Numbers that begin with 1800 and packed with a lot of features that can manage all you business calls and also create a brand image. The main advantage is that customers can reach out to your business at zero calling charges.
We provide you with not just a Toll free number for Australia but an entire call Management system that manages all your calls. An IVR greets all the callers and directs them to the various departments so that the customers can choose from the various menu options.
All calls are captured by the system and your business will be available even during off hours. This raises the customer experience to a whole new level as your business is available to the customer whenever they require.
Give access to a wide variety of audiences with a Toll Free number that is free of charge and easy to remember. Customers will be able to easily associate the brand with a catchy toll free number which increases the brand image. There is a higher chance that customers would reach out to businesses with easy to remember numbers.
All calls can be tracked and business can get more insights. A detailed call report gives you information such as the time where there is an increase in calls or which agent received the maximum number of calls etc. A detailed analysis helps business to focus on areas that need improvement and where the business is doing well.
Record all the business calls received or answered. Use the recordings to improve the quality of your service or for future reference.
Route calls to specific departments intelligently so that your customers have a flawless call experience.
Smart IVR Solution interacts with customers and re-route calls intelligently to the required departments.
Customized SMS alerts for call end SMS. Lets you reach customers even after the call has finished.
Lets your agents transfer call to a different department while being in a call. In Call Transfer helps solve customer queries more effectively.
Greet your callers with a message when they call your help desk. Customize the greeting for new caller or an existing caller.
Sticky agent lets customer get connected to the same agent they had conversation with earlier, making it easy for the customers to carry on the conversations.
Integrate QKonnect with any of your existing CRM for a fluent experience in handling your calls and managing your business.
QKonnect offers Live call tracking showing all the calls running at a certain time so that you can track and manage your free and busy agents.
Let customers leave a voicemail when your agents are unavailable to receive calls during non office hours or holidays.
Receive Calls only in your business hours and working days, take Voicemails on rest of the days so that no lead is missed.
We offer customize plans based on your requirements.