Want In Call Transfer For Your Business?

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Customer service plays a key role in the growth of any business and it is very important to keep the customer happy. Keeping the customer happy is not a simple task and minute details needs to be taken care of to ensure that the customer is satisfied. Call transfer is the process of transferring the customer call to another phone which is configured within the system.

Customers do not like it when their queries are not answered and their calls getting disconnected without a solution. QKonnect has a great feature called the In Call Transfer where in the customer’s calls are transferred to the concerned department. The calls do not get disconnected and the previous agent stays in the call till the call gets connect to the correct department. QKonnect not only transfers the calls but also the case notes taken by the agent would get transferred to the new agent.

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