The Interactive Voice Response (IVR) is the most cost effective and advanced feature of today’s technology. An IVR is an automated phone system which allows the user to interact with a programmed computer. The programmed system would provide the required details to the customer or else would connect the customer to the right department to resolve their issue. This saves a lot of time and money for both the customer and businesses
Now all customer facing industry have switched its traditional telephonic services to the IVR. Be it large scale industries or small scale, they have all adopted the IVR technology because it is cost effective. Before the advancement of technology, there would be a person assigned to pick up the phone and they would transfer the call to the concerned department but now the most common use of the IVR is that it routes the calls to the right department without the help of human operators. Nobody would want to spend loads of money on human operators when they can replace it by spending just a little on an IVR.
IVR system would typically have a welcome message followed by a menu of options. The menu options would contain the department that the caller is trying to reach out to. On pressing the options the call gets routed to the right department or to the team that can resolve the issue for the customer. The IVR menu does not always end with an agent at the end of the options, complex IVR’s system take the customers to another set of menu options based on the options pressed by the caller.
The IVR system would answer calls and re-routes them to the right department. Since this is a programmed system, it is available 365/24/7. The QKonnect IVR system uses the cloud technology due to which there is no downtime and the system is always up and running, answering all customer calls.
The QKonnect IVR solution is usually assigned many options and the customers can choose options according to their requirement. If the IVR is not able to answer the customer’s queries it is routed to a representative to assist the customer better. It can be set up to provide information and answer all the frequently asked queries of the customers.
QKonnect can be customized to any language as per your choice there by catering to customers who speak different languages. You can also customize the welcome greeting based on the customer, if he is calling for the first time or if he has called before. All these give a warm and personalized experience to the caller.
We also set up an option for feedback on the IVR so that customers can leave their valuable feedback, based on which businesses can work to improve on areas that need more attention thereby increasing business revenue.
The deployment of QKonnect is very simple and would just take a couple of minutes and hiring addition resources for this deployment is not at all required. A couple clicks and QKonnect can be deployed in minutes and your team can start assisting your customers immediately after deployment.
We build IVR systems that are not very complex for the customer to understand. Our IVR systems are simple, interactive and we ensure the IVR has limited number of prompts so that the customer does not get lost in a loop of options.
– Since the IVR is replacing the traditional method of human operators, it is lesser than the traditional method. The QKonnect has a simple deployment so it is not expensive to set it up and there is no maintenance cost. Be it a small or a large enterprise, any company can afford it as there is also no requirement for any hardware.
Customers get frustrated with long hold time or if the call is routed to an incorrect department. With the QKonnect IVR system the average hold time is reduced and it ensures the call is routed to the right department hence improving the customer service and satisfaction.
We offer customize plans based on your requirements.