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Businesses can boost customer satisfaction by just ensuring that the Interactive Voice Response (IVR) and Customer Relationship Management (CRM) software are integrated properly. A CRM is a simple software tool that helps you manage and store your customers or potential customers’ data. With the CRM tool businesses can build a relationship with the customers and convert more leads into the sales.

QKonnect can be integrated to a variety of CRM tools in simple steps. With this integration you can monitor the performance of the agents and provide feedback to the agents to help them improve.KPI reports can also be generated to monitor the performance.

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