Want to connect with our Experts?
Give your details & we will reach you very soon.
Businesses can boost customer satisfaction by just ensuring that the Interactive Voice Response (IVR) and
Customer Relationship Management (CRM) software are integrated properly. A CRM is a simple software tool that
helps you manage and store your customers or potential customers’ data. With the CRM tool businesses can build a
relationship with the customers and convert more leads into the sales.
QKonnect can be integrated
to a variety of CRM tools in simple steps. With this integration you can monitor the performance of the agents
and provide feedback to the agents to help them improve.KPI reports can also be generated to monitor the
performance.
Quadrafort’s QKonnect provides you with many features and ensures that your customer has had the best call experience. Once we receive the script, we record the voice prompts for your business. We have recorded thousands of IVR voice prompts for various businesses in a professional recording studio and the voice over for your IVR greeting script is given by the best male or female professional voice talents. Furthermore these recordings are edited up to perfection to fit your requirement. For better customer experience we encourage the client to have the following main aspects in the IVR:
