Enterprise Business Suite

Qkonnect helps in streamline customer experiences of the Big Enterprise.

A powerful solution with a simple UX. Benefit from the features customer-facing teams need the most, while keeping the configuration simple so you can scale efficiently. Global enterprise call centres have complex needs when it comes to communication channels and deployment options. Brands must provide timely, world class customer care across channels, geographic regions and business disruptions, such as COVID-19.

Revolutionize Enterprise Communication with Our Qkonnect Solutions. In the dynamic landscape of large enterprises, effective communication is the linchpin for success. Introducing our state-of-the-art Cloud Telephony Products tailored for the unique demands of big enterprises. Elevate your communication infrastructure to unparalleled heights!

Maximize team collaboration and productivity to provide superior global customer experiences. Deliver superior customer experiences and digital transformation at any scale. The right enterprise cloud call centre enables you to deliver seamless omnichannel support from a single, open technology platform. A true partner will walk you through the process — from training to mastering specialised skills.

Features

Welcome Greeting
IVR Solutions
Smart Call Routing
Advanced Analytics
Smart Call Routing
Voicemail
In Call Transfer
SMS Alerts
Sticky Agent
Call Recording
CRM Integration
Call Analytics

Benefits

Unmatched Scalability

Grow your telephony system in tandem with your enterprise's expansion. Adapt to changing communication needs without constraints.

Optimized Workflow Efficiency

Streamline communication processes across departments for enhanced efficiency. Improve overall organizational productivity with advanced features.

Enhanced Customer Engagement

Provide seamless, personalized experiences with advanced call routing and IVR. Elevate customer satisfaction with efficient and effective communication.

Data-Driven Decision-Making

Utilize advanced analytics for data-driven decision-making. Optimize communication strategies based on real-time insights.