Intelligence

Call Transcription

Call Transcription

Call transcription in Interactive Voice Response (IVR) involves converting spoken words from phone conversations into written text. This process utilizes automatic speech recognition (ASR) technology to transcribe audio content into a textual format, making it accessible and searchable.


BENEFITS OF CALL TRANSCRIPTION :
Content Analysis
Searchable Database
Agent Performance Monitoring
Voice of the Customer Analysis
Compliance and Documentation
Multilingual Support
Knowledge Base Creation