Custom Call Flow

A call flow visually maps out how incoming calls will be managed within your business phone system. It
tailor your inbound calling journey from start to finish with the Call Flow Designer. Don’t settle for someone
else’s idea of what makes for a great customer journey — build your own.

In other words, how calls will travel from the moment they enter your phone system to the moment they are resolved. This
way, your business can intentionally direct incoming calls one way or another to improve efficiency and connectivity. By implementing effective call flows, your contact center can reduce resolution time, improve overall efficiency, and increase customer satisfaction.