Interact Voice Response

Interactive Voice Response (IVR) is a technology that allows automated interaction with callers through voice commands or keypad inputs. It plays a crucial role in improving customer experience, streamlining communication processes, and enhancing overall efficiency for businesses. It gives clients calling for your support or customer success teams the chance to choose from top topics when calling in and reduce average call duration by 50%.

IVR (Interactive Voice Response) is an automated phone system with call-routing capabilities. The technology works with ACD (Automatic Call Distribution) and allows customers to interact with a computer before connecting to a representative.

Typically, the pre-recorded menu triggers as soon as a customer calls, letting them navigate it either verbally or manually (using the phone’s keypad). Afterward, the person is automatically connected to the agent or department best suited to help them.