Automation

Skill Based Distribution

Skill Based Distribution

Qkonnect Platform improve inbound calling by routing customers to the best possible agent. This feature also reprioritizes your group ringing strategy so that callers ring the most skilled agent first.


Assign skills per agent or per group and create the perfect conditions to optimize call routing. Get call routing right on the first try and eliminate customer frustration from multiple transfers.

BENEFITS OF SKILL BASED DISTRIBUTION:
Increased Efficiency
Customer Satisfaction
Cost Savings
Agile Response to Business Changes