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Envision a system that efficiently manages customer calls around the clock, directing them to the appropriate department or solution without the need for human intervention. This is the power of IVR (Interactive Voice Response). As an advanced automated IVR call system, it interacts with customers through voice or keypad inputs. The IVR System enables a range of self-service functionalities, such as account balance inquiries, and streamlines call routing based on customer requirements, thereby enhancing service speed and operational efficiency.
With QKonnect-IVR, enhance customer satisfaction, increase efficiency, and leverage the best IVR system available. As a trusted IVR provider, we offer solutions to streamline call management and deliver a more personalized customer experience. Whether you’re looking for an IVR number for business or advanced IVR software to optimize your operations, we’ve got you covered. Our solutions include customizable IVR number options to make your business more accessible and efficient.
Since the IVR is replacing the traditional method of human operators, it is lesser than the traditional method. The QKonnect has a simple deployment so it is not expensive to set it up and there is no maintenance cost. Be it a small or a large enterprise, any company can afford it as there is also no requirement for any hardware.
Designed to scale with what your business needs. Handle increasing call volumes without disruption. Now seamlessly expand capacity as your demands grow.
The IVR system would answer calls and re-routes them to the right department. Since this is a programmed system, it is available 365/24/7. The QKonnect IVR system uses the cloud technology due to which there is no downtime and the system is always up and running, answering all customer calls.
QKonnect can be customised to any language as per your choice there by catering to customers who speak different languages. You can also customise the welcome greeting based on the customer, if he is calling for the first time or if he has called before. All these give a warm and personalised experience to the caller.
The deployment of QKonnect is very simple and would just take a couple of minutes and hiring addition resources for this deployment is not at all required. A couple clicks and QKonnect can be deployed in minutes and your team can start assisting your customers immediately after deployment.
We build IVR systems that are not very complex for the customer to understand. Our IVR systems are simple, interactive and we ensure the IVR has limited number of prompts so that the customer does not get lost in a loop of options.
Customers get frustrated with long hold time or if the call is routed to an incorrect department. With the QKonnect IVR system the average hold time is reduced and it ensures the call is routed to the right department hence improving the customer service and satisfaction.
Since the IVR is replacing the traditional method of human operators, it is lesser than the traditional method. The QKonnect has a simple deployment so it is not expensive to set it up and there is no maintenance cost. Be it a small or a large enterprise, any company can afford it as there is also no requirement for any hardware.
Designed to scale with what your business needs. Handle increasing call volumes without disruption. Now seamlessly expand capacity as your demands grow.
The IVR system would answer calls and re-routes them to the right department. Since this is a programmed system, it is available 365/24/7. The QKonnect IVR system uses the cloud technology due to which there is no downtime and the system is always up and running, answering all customer calls.
QKonnect can be customised to any language as per your choice there by catering to customers who speak different languages. You can also customise the welcome greeting based on the customer, if he is calling for the first time or if he has called before. All these give a warm and personalised experience to the caller.
The deployment of QKonnect is very simple and would just take a couple of minutes and hiring addition resources for this deployment is not at all required. A couple clicks and QKonnect can be deployed in minutes and your team can start assisting your customers immediately after deployment.
We build IVR systems that are not very complex for the customer to understand. Our IVR systems are simple, interactive and we ensure the IVR has limited number of prompts so that the customer does not get lost in a loop of options.
Customers get frustrated with long hold time or if the call is routed to an incorrect department. With the QKonnect IVR system the average hold time is reduced and it ensures the call is routed to the right department hence improving the customer service and satisfaction.
Simple, one-level menu
Fast Response Time
Cost effective
Easy to set up
Advanced, Customizable Menus
Improved satisfaction with personalized routing
Multiple menu layers, dynamic options
An IVR number is a phone number linked with an Interactive Voice Response (IVR) system. This system enables organizations to manage incoming calls by directing callers through a pre-recorded menu of options via audio prompts. Callers interact with the system by tapping keys on their phone’s keypad or speaking specific commands, which help route them to the correct department or service without the need for a human operator.
