Virtual Numbers

A virtual number is a 10 digit mobile number integrated with our QKonnect platform which routes calls to your agents so you never miss a business lead.

Track, record & respond to every incoming business call to better manage customer expectations & drive conversion.

Call Recording

Record all the business calls received or answered. Use the recordings to improve the quality of your service or for future reference.

Smart Call Routing

Route calls to specific departments intelligently so that your customers have a flawless call experience.

IVR Solution

Smart IVR Solution interacts with customers and re-route calls intelligently to the required departments.

SMS Alerts

Customised SMS alerts for call end SMS. Lets you reach customers even after the call has finished.

In-Call Transfer

Lets your agents transfer call to a different department while being in a call. In Call Transfer helps solve customer queries more effectively.

Welcome Greeting

Greet your callers with a message when they call your help desk. Customise the greeting for new caller or an existing caller.

Sticky Agent

Sticky agent lets customer get connected to the same agent they had conversation with earlier, making it easy for the customers to carry on the conversations.

CRM Integration

Integrate QKonnect with any of your existing CRM for a fluent experience in handling your calls and managing your business.

Live Call Tracking

QKonnect offers Live call tracking showing all the calls running at a certain time so that you can track and manage your free and busy agents.

Voice Mail

Let customers leave a voicemail when your agents are unavailable to receive calls during non office hours or holidays.

Set Business Timings

Receive Calls only in your business hours and working days, take Voicemails on rest of the days so that no lead is missed.