Looking for CTI Services (IVR, Bulk SMS) for your business?
Voicemail provides better business communication and customer experience hence every business must ensure this feature is incorporated on the IVR. It allows the user to record a message in the form of a voice message using the phone. These recorded messages can be later retrieved by agents and attended based on priority.
With the Qkonnect, you can customize voicemails according to your requirement and have a clear greeting which instructions the customers to record the message and you can also have the voicemail forwarded to an email so that it can be retrieved later.
Qkonnect can also setup voice mails for
Having these voicemails are very important so that the customer are aware that they have called out of business hours. Qkonnect allows you to set the business timing and any calls after the set time would be a voicemail. These recording can be accessed via email and those that are high priority can be worked on immediately and the others can be worked upon on the next business day. For Example “Sorry, you have called outside business hours , Please leave your name, number and a detailed message and we will get back to assist you on our next business day”.